Cyber Care Srl ("Cyber Care", "we", "us", or "our") respects the privacy of its users ("you" or "your") and is committed to protecting your personal information in accordance with applicable data protection laws, including the Italian Personal Data Protection Code (Legislative Decree No. 196/2003, "Privacy Code" and General Data Protection Regulation 2016/679 “GDPR”). This Privacy Policy ("Policy") explains how we collect, use, disclose, and store your information when you use our chatbot application, Cyber Smart Device ("App").
Name: Cyber Care Srl
Address: Corso Italia 25, Legnano (MI), Italy
We collect the following categories of information when you use the App:
Email Address: Required to create your account and for authentication purposes (fulfillment of contract). We will never share your email address with third parties for marketing purposes.
Password: We store your password securely using industry-standard encryption methods (legal obligation).
First name: Required to create your account and for authentication purposes (fulfillment of contract) in B2B case. We will never share your first name with third parties for marketing purposes.
Last name: Required to create your account and for authentication purposes (fulfillment of contract) in B2B case. We will never share your last name with third parties for marketing purposes.
We collect information about your interactions with the App, including the frequency and duration of your sessions, with your prior consent.
This data is anonymized and used solely for internal analytics to improve the App's functionality and user experience.
We collect device type, operating system, and other technical details necessary for the App's functionality and security (legitimate interest). This data is used for troubleshooting purposes and to ensure a smooth user experience.
We use the information we collect for the following purposes:
To create and manage your user account (fulfillment of contract).
To provide you with customer support and respond to your inquiries (legitimate interest).
To analyze anonymized usage data to improve the App and provide a better user experience (with your consent).
To ensure the security and integrity of the App and protect against unauthorized access (legitimate interest).
To send you updates, security alerts, and other relevant information about the App, with your prior consent.
We do not sell or share your personal information with third parties except as described in this Policy.
Service Providers: We may engage trusted third-party service providers to assist us in operating the App and providing services to you. These service providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes we have specified.
Legal Requirements: We may disclose your information if required by law or in response to a valid legal request from a competent governmental authority (legal obligation).
We implement a variety of security measures to maintain the safety of your personal information in accordance with the Privacy Code. Your data is stored in secure environments and protected against unauthorized access, alteration, disclosure, or destruction.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (e.g., tax purposes).
Under the Privacy Code, you have the following rights regarding your personal information:
To exercise any of these rights, please contact our Privacy Office at privacy@cyber- care.it.
We may update this Policy from time to time. We will notify you of any material changes by posting the updated Policy on the App or by sending you an email.
If you have any questions or concerns about this Policy or our data practices, please contact our Privacy Office: